Terms and Conditions

Please ensure you read our T&Cs thoroughly, as you will agree to these upon enrolment.

MEDIA POLICY

Photos taken by (or for) Just Add Water Swimming

Parents or guardians will be asked for written consent upon enrolment when starting at Just Add Water Swimming. If your consent changes at any point, please inform Just Add Water Swimming immediately via email. In the event that Just Add Water Swimming takes photos or videos at swimming lessons, those who have not given written consent will be removed or blurred from said photos or videos before they are published online.

Just Add Water Swimming may share consented photos online to Social Media (including, but not limited to, Facebook or Instagram) or our website. Photos may also be chosen for news articles by local and national publishers.

Photos taken by youself or other parents

In Australia, there is no law restricting photography of children in public spaces as long as the images are not indecent, taken in change rooms or toilets, or the child is protected by a court order or for commercial purposes. If a person is taking photographs inappropriately (e.g. breaching the restrictions for that learn to swim facility), then management of the venue should request the person to stop. The manager may be called to escort them off the property. If anyone has reasonable concerns that a person is taking photographs that are indecent or in areas like toilets/change rooms should contact management of the venue. Please be aware of the venue’s own photography/media policy.

WUNDOWIE/NORTHAM

Terms and Conditions of Enrolment 2023/2024

Please read our Terms and Conditions of Enrolment at our swim school. Upon enrolment, all swimmers (or their guardians) will agree to the following, so if you do have any questions please let us know.

Just Add Water Swimming in this document will be known as “we” and “our”.

1.0. General

2.0. Photography

You are permitted to take photos of your own child only. There cannot be any other patrons in the background of your photo. Instructors have the right to refuse photography of themselves, please ask at the time. Camera usage is not permitted in the change rooms or toilet facilities under any circumstance.

2.1.

Upon enrolment, you will be given the opportunity to refuse photography sharing permission of you/your child. If you change your mind at any point, you must notify management in writing. Use of photographs/videos are for staff training or for promotional purposes.

3.0. Payment and Enrolment

Fees are to be paid upfront in full.
No part payments for enrolments can be taken.
We do not offer discounts for concession card holders or families with multiple children.
Fees do not include entry to the venue – we recommend purchasing a season pass from the Shire.
Late erolments (if accepted), will incur a $8-10 administration fee on top of the prorate lesson fees.
Where terms or blocks may be assumed short, and classes added later, the remaining fees will be due. You will be notified in class of any changes. Refusal to pay remaining classes will result in refusal of attendance and future enrolments denied.
Overdue invoices incur a 10% weekly late fee, on top of the current total, and will continue to attract late fees until it is paid in full.
KIDSPORT vouchers are accepted, please email us the voucher codes before enrolling so that we can apply your credit. Credits are only applied once KidSport has processed your voucher credit to our account. You may need to allow up to 4 weeks for DLGSC to process your vouchers (and for us to apply your credits). Please keep this in mind prior to enrolment dates.

3.1.

Students are encouraged to enrol before the start of the Term. Enrolments are turned off on Day 14 of term (end of week 2) and we will not accept any more enrolments as it is a distraction to the class. Swimmers will pay the term in full, regardless of lessons missed.
Infant swimming lessons – infants must be enrolled into the appropriate (age based) group as of their age on the first day of swimming lessons. Incorrectly enrolling into a class will mean your child will not receive the correct instruction and will hold other children – who are age appropriate – back in the class. Refunds will not be given for incorrect enrolment. You may change to a correct class if there is space, prior to the start of the term or block only.
Students currently enrolled are given priority enrolment for changing classes.
Fees are as advertised on our website. Payment secures the students place in the class.
Class enquiries are not held for any period of time.
Fees are reviewed annually on the 1st July to take into consideration CPI and wage increases.

4.0. Termination

No terminations are permitted.
If you decide to not attend (any) lessons, you will forfeit your fees.

5.0. Refunds, Credits, and Cooling off Period

No refund or credits under any circumstances. If you would like to cancel your remaining classes, you will need to find a suitable replacement for your spot. Changes at management’s discretion.

We do not offer any form of cooling off period. If you enrol and decide not to participate in lessons, your fees will be forfeited unless you find a suitable replacement for your spot.

6.0. Class Levels

All infants are enrolled as their age on first day of lessons.
We will accept levels from other swim schools, however reserve the right to move a student to a more appropriate class if necessary.
All swimmers are assessed at the first lesson. Infants are typically in classes based on age, however are also assessed for suitability and will be moved to ensure swimmers are getting the most out of their classes.
All new swimmers (Stage 1 to 5) can purchase a Sticker Chart for $10. Every time a swimmer achieves a skill (confidently and on-cue), they will receive a sticker on the allocated sticker day (mid-term and end of term). The chart is kept by the swimmer and assists families in practising those unachieved skills. If the sticker chart is misplaced or unusable, a new chart can be purchased for $10 (plus postage if required).
All swimmers receive a certificate from Royal Life Saving at the last lesson of Term, irrespective of competency.
If a swimmer passes mid-term, the instructor will continue onto the next level – we will not wait until the new term to progress swimmers.
Students will progress through the levels of the program as they attain the skills and confidence. The rate of progress for each individual student will be assessed on that basis. Some swimmers achieve skills faster than others, it is important to remember that swimmers learn at different rates. Swimmers who move up may be required to change class, we cannot guarantee the same day or time for this.

7.0. Missed Lessons

We do not offer make up classes, refunds, or credits for this facility under any circumstances.

8.0. Sick Students

If in doubt, leave them out.
Please consider your child’s health as a priority.
Students who are unwell do not learn and infect others. Students who are unwell are not permitted to participate in a lesson. Out of respect for other participants and instructors, please stay at home with your sick children and seek medical attention.
We reserve the right to remove a student if the instructor believes the student to be unwell.
The Health Department has a list of exclusion times for infectious diseases, these times must be adhered to at all cost for the health and welfare of the other students. A list can be found on Health Department web site.

9.0. Students on Holidays

No credits/refunds/makeups offered for holidays, even with notice given.

10.0. Transfers

Students can transfer to another class at any time if a vacancy exists in that class, subject to management.

Privacy Policy

Just Add Water Swimming as defined by the Privacy Act 1998 will not sell or rent your name or personal information to anyone else. We do not sell, rent or provide outside access to our mailing list at all. We will not release your personal information to authorities unless required by law, search warrant, court order, subpoena, or fraud investigation.

Just Add Water Swimming will not share your information with third parties, only to the extent necessary to provide the services and products requested by you. Just Add Water Swimming only saves such personal information that is necessary for you to access and use our services. This personal information includes, but is not limited to, first and last name, email address, phone number, child/children’s names and birthdates and document creation data. Upon request, we will delete your personal information.

Your personal information will be used in order to provide you with the requested services. This includes the use of information for completing transactions or communicating back to you.

Just Add Water Swimming site is protected by SSL security. This is indicated by the padlock symbol on your browser and means that all data sent between your browser and the server is encrypted, including your log in, profile and any credit card details

COVID-19 Policy

Hand sanitisation upon arrival to the centres is a requirement of entry.
We recommend “swim & leave” unless the centres state otherwise (arrive dressed in swimwear, complete lesson, wrap in a towel, and shower/change at home).
Maintain social distancing particularly on pool deck.
Centre staff ensure regular pool testing and cleaning of high-traffic areas.
Just Add Water Swimming staff have completed the COVID Safe Training.
This COVID policy does not overwrite the policies provided by the centre/s.2

QUAIRADING

Terms and Conditions of Enrolment 2023/2024

Just Add Water Swimming in this document will be known as “we” and “our”.

1.0. General

2.0. Photography

2.1. 3.0. Payment and Enrolment

Fees are to be paid upfront in full.
No part payments for enrolments can be taken.
We do not offer discounts for concession card holders or families with multiple children.
Fees do not include entry to the venue – we recommend purchasing a season pass from the Shire.

3.1.

Students are encouraged to enrol before the start of the block or term. Enrolments are turned off on Day 14 of the block or term (end of week 2) and we will not accept any more enrolments as it is a distraction to the class. Swimmers will pay the block or term in full, regardless of lessons missed.
Infant swimming lessons – infants must be enrolled into the appropriate (age based) group as of their age on the first day of swimming lessons. Incorrectly enrolling into a class will mean your child will not receive the correct instruction and will hold other children – who are age appropriate – back in the class. Refunds will not be given for incorrect enrolment. You may change to a correct class if there is space, prior to the start of the term or block only.
Students currently enrolled are given priority enrolment for changing classes.
Fees are as advertised on our website. Payment secures the students place in the class.
Class enquiries are not held for any period of time.
Fees are reviewed annually on the 1st July to take into consideration CPI and wage increases.

4.0. Termination

No terminations are permitted.
If you decide to not attend (any) lessons, you will forfeit your fees.

5.0. Refunds, Credits, and Cooling off Period

No refund or credits under any circumstances. If you would like to cancel your remaining classes, you will need to find a suitable replacement for your spot. Changes at management’s discretion.

We do not offer any form of cooling off period. If you enrol and decide not to participate in lessons, your fees will be forfeited unless you find a suitable replacement for your spot.

6.0. Class Levels

All infants are enrolled as their age on first day of lessons.
We will accept levels from other swim schools, however reserve the right to move a student to a more appropriate class if necessary.
All swimmers are assessed at the first lesson. Infants are typically in classes based on age, however are also assessed for suitability and will be moved to ensure swimmers are getting the most out of their classes.
All new swimmers (Stage 1 to 5) can purchase a Sticker Chart for $10. Every time a swimmer achieves a skill (confidently and on-cue), they will receive a sticker on the allocated sticker day (mid-term and end of term). The chart is kept by the swimmer and assists families in practising those unachieved skills. If the sticker chart is misplaced or unusable, a new chart can be purchased for $10 (plus postage if required).
All swimmers receive a certificate from Royal Life Saving at the last lesson of the block or term, irrespective of competency.
If a swimmer passes mid-term or mid-block, the instructor will continue onto the next level – we will not wait until the new block or term to progress swimmers.
Students will progress through the levels of the program as they attain the skills and confidence. The rate of progress for each individual student will be assessed on that basis. Some swimmers achieve skills faster than others, it is important to remember that swimmers learn at different rates. Swimmers who move up may be required to change class, we cannot guarantee the same day or time for this.

7.0. Missed Lessons

We do not offer make up classes, refunds, or credits for this facility under any circumstances.

8.0. Sick Students

If in doubt, leave them out.
Please consider your child’s health as a priority.
Students who are unwell do not learn and infect others. Students who are unwell are not permitted to participate in a lesson. Out of respect for other participants and instructors, please stay at home with your sick children and seek medical attention.
We reserve the right to remove a student if the instructor believes the student to be unwell.
The Health Department has a list of exclusion times for infectious diseases, these times must be adhered to at all cost for the health and welfare of the other students. A list can be found on Health Department web site.

9.0. Students on Holidays

No credits/refunds/makeups offered for holidays, even with notice given.

10.0. Transfers

Students can transfer to another class at any time if a vacancy exists in that class, subject to management.

Privacy Policy

Your personal information will be used in order to provide you with the requested services. This includes the use of information for completing transactions or communicating back to you.

COVID-19 Policy

Hand sanitisation upon arrival to the centres is a requirement of entry.
We recommend “swim & leave” unless the centres state otherwise (arrive dressed in swimwear, complete lesson, wrap in a towel, and shower/change at home).
Maintain social distancing particularly on pool deck.
Centre staff ensure regular pool testing and cleaning of high-traffic areas.
Just Add Water Swimming staff have completed the COVID Safe Training.
This COVID policy does not overwrite the policies provided by the centre/s.2

MOBILE SERVICE

Terms and Conditions of Enrolment 2023/2024

Just Add Water Swimming in this document will be known as “we” and “our”.

1.0. General

Terms and conditions are subject to change. Notification of changes will be published on our website and emailed to current families.
For group lessons 3 years and younger, there MUST be at least 1 parent in the water, completely hands on. 1:1 lessons with children of any age do not require a parent in the water, but parents must be prepared to get into the water if required. As per safety requirements, children who are 3.5-5 years old must have parents ready to get in the water if required. You must remain within arm’s reach of your child under 5 if they are playing outside of swimming lessons.
It is expected that parents fully participate in the classes, with singing, dancing and encouragement. This involves activities like putting your head underwater. Please let the instructor know if you are not comfortable putting your head under water and the instructor will show your bub themselves. Please make sure that full attention is given to the instructor, as all advice is essential for the safe progress of your child.
Approved swim nappies only to be worn by infants. This is in accordance with the Department of Health Code of Practice.
We encourage people not to wear jewellery while in the water.
We encourage the use of swim caps and goggles to maximise learning.
We shall not be held liable for any loss, damage, theft, or injury suffered or occasioned by persons or their personal belongings as a consequence of entry onto the property.
By accepting enrolment into a class, it is acceptance of terms and conditions by themselves and parent/guardian.
Although we will do our best to maintain consistency, we cannot guarantee the same instructor will teach your child every lesson. In the case that an instructor is unwell, we wil firsly try to arrange a relief teacher.

2.0. Photography

You are permitted to take photos of your own child only. Instructors have the right to refuse photography of themselves, please ask at the time.

2.1. 3.0. Payment and Enrolment

Trial lesson fees must be paid upfront in full via card payment or bank deposit, 48 hours in advance.
Trial lesson is available for new swimmers only.
Trial lessons cannot be rescheduled or cancelled.
We do not accept cash. Bank transfer, card payment, or Direct Debit plans upon booking are our only accepted methods of payment.
Booked time must be used in full each time the instructor attends – we cannot split times over days or weeks.
Slots can be divided into a minimum of 20 minute sessions (back to back), as long as the whole booked time is used (as above).
Classes can be 1:1 or a maximum of 1:4, providing all swimmers are of the same or similar stage/ability – with skill assessment at the discretion of the instructor.
Ongoing lessons are invoiced at a minimum of 5 lessons upfront.
No part payments for enrolments can be taken.
We do not offer discounts for concession card holders or families with multiple children.

3.1.

Students are encouraged to enrol as soon as possible to avoid disappointment, particularly for summer lessons.
Fees are as advertised on our website. Payment secures the students place in the class.
Class enquiries are not held for any period of time.
Fees are reviewed annually on the 1st July to take into consideration CPI and wage increases.

4.0. Termination

No terminations are permitted.
If you decide not to continue with paid lessons, you will forfeit your fees.

5.0. Refunds and Credits

No refund or credits under any circumstances. If you would like to cancel your remaining classes, you will need to find a suitable replacement for your spot. Changes at management’s discretion.

6.0. Class Levels

All infants are enrolled as their age on first day of lessons.
We will accept levels from other swim schools, however reserve the right to move a student to a more appropriate class if necessary.
All swimmers are assessed at the first lesson. Infants are typically in classes based on age, however are also assessed for suitability and will be moved to ensure swimmers are getting the most out of their classes.
All new swimmers (Stage 1 to 5) will receive a sticker chart. Every time a swimmer achieves a skill (confidently and on-cue), they will receive a sticker on the allocated sticker day (mid-term and end of term). The chart is kept by the swimmer and assists families in practising those unachieved skills. If the sticker chart is misplaced or unusable, a new chart can be purchased for $10 (plus postage if required).
All swimmers receive a certificate from Royal Life Saving as they pass a stage, we do not wait for the end of a term or block. Swimmers will therefore progress with new skills as they pass previoud skills.
Students will progress through the levels of the program as they attain the skills and confidence. The rate of progress for each individual student will be assessed on that basis. Some swimmers achieve skills faster than others, it is important to remember that swimmers learn at different rates. Swimmers who move up may be required to change class, we cannot guarantee the same day or time for this.

7.0. Missed Lessons

We required no less than 4 hours notice (in writing, SMS preferred to 0497 076 238) for any lesson cancellations due to illness, poor pool quality, adverse weather, or absences. Less than 4 hours notice will result in forfeiture of fees.

Early morning lessons (before 9:30am start) that are affected by weather must be cancelled no later than 10pm the night before via SMS to your instructor. Whilst weather forecasts are predictions, and the weather can change, we do need as much notice as possible if you wish to cancel. Your teacher will swim in any weather (if safe), however if you think your children will not swim in cold/rain (or, if lightning is forecast), please cancel by 10pm the night prior. Lessons scheduled to commence after 9:30am require 4+ hours notice.

8.0. Sick Students

If in doubt, leave them out.
Please consider your child’s health as a priority.
Students who are unwell do not learn and infect others. Students who are unwell are not permitted to participate in a lesson. Out of respect for other participants and instructors, please notify us of illness (4+ hours written notice as outlined above in 7.0.) and seek medical attention.
We reserve the right to remove a student if the instructor believes the student to be unwell.
The Health Department has a list of exclusion times for infectious diseases, these times must be adhered to at all cost for the health and welfare of the other students and instructors. A list can be found on the Health Department website.

9.0. Students on Holidays

1 week’s notice required – we cannot guarantee a new date, so it is best that you do not book in a lesson on a known holiday date (eg, skip that date on your invoice, and carry on to the end of the payment block). If your teacher has back-to-back swimmers, typically they will try to shuffle so as not to have a gap on the week you are away, so please give as much notice as you can.

10.0. Pool owner responsibilities

It is the owner’s responsibility to ensure that their pool is clean and free of debris, algae, and is chemically sound. If your instructor arrives and the pool is unclean or unsafe to use, your lesson will not go ahead and your fees will be forfeited. We recommend that you check your pool no less than 4.5 hours before your lesson start time, to ensure you have time to cancel a lesson within our cancellation terms in the case that the pool is unfit for use.

The pool owner must ensure there is a First Aid Kit available for use, the pool cover to be removed before the lesson, and that the pool/sides are obstacle free.

Parents/Guardians must stay within earshot of the pool in case of emergencies, however we do prefer parents/guardians stay in the pool area to watch the lesson and see your child’s progress. Staying in the pool area also gives parents an opportunity to ask questions of the instructor about a particular skill or practise tips.

11.0. Waitlist T&Cs

See here: https://www.justaddwaterswimming.com/waitlist-tcs

Privacy Policy

Your personal information will be used in order to provide you with the requested services. This includes the use of information for completing transactions or communicating back to you.